Knowledge Base

Browse our guides and tutorials to get the most out of your hosting.

Getting Started

Your first order, your client area, and how to keep your account safe.

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Ordering: you do not need an account first How to Get Started with Your Hosting Account Finding your way around the client area How to Create an Email Account Securing your account Signing in, lost passwords, and active sessions Your profile and additional contacts

Hosting & Websites

The tools inside your hosting service: files, databases, email, DNS, cron, backups.

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The tools inside your service Putting your website online Databases Backups: what is kept, and how to get it back The Files tab, button by button FTP accounts: creating one and connecting Email mailboxes and webmail DNS records on the hosting DNS tab Subdomains Cron jobs: scheduled tasks Backups on the Backups tab, precisely Database users, roles and the web manager

Technical Support

Technical troubleshooting articles

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How to Install WordPress Troubleshooting 500 Internal Server Errors

Apps & Docker

Running applications on your hosting - what they cost you, how to install them and how to put them on your domain.

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What am I buying: hosting or an app? Installing an app Putting an app on your own domain My app says "Not starting" How many apps can I run? Removing an app Your app's address, login details and shell

Billing & Payments

Billing and payment guides

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Payment Methods Accepted

Domains

Registering, transferring, DNS, nameservers, renewal and protection.

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Registering a domain Transferring a domain to us Nameservers, DNS and the difference EPP codes, registrar lock and ID protection The domain page, field by field

Billing

Invoices, paying by bank transfer, account credit and renewals.

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How invoices work Paying by bank transfer Account credit Cancelling a service Promo codes Upgrading or downgrading a plan

Support

Tickets, announcements and how to report a problem so it gets fixed fast.

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Opening a support ticket Announcements and staying informed What happens after you open a ticket

SSL Certificates

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Ordering an SSL certificate Configuring and validating your certificate
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